Return & Refund
At The Spoiled Kollection, we want you to love what you ordered! If for any reason you're not completely satisfied with your beanie or cap, we’re here to help you make it right. Here’s everything you need to know about returns and refunds:
Returns
- Can I return an item?
Yes! If you’re not happy with your purchase, we accept returns on **unused, unworn** items in their **original condition** (with tags still attached and packaging intact). Just reach out to us within 14 days of receiving your order to start the return process.
- What can’t I return?
We can’t accept returns on worn, washed, or damaged items, sale items, gift cards, or customized products.
- How do I return something?
Simply email us at [ thespoiledkollection@gmail.com ] with your order number, the item(s) you’d like to return, and the reason for your return. We’ll send you instructions and a return address. Please note, you’re responsible for return shipping unless we made a mistake (e.g., wrong item or damaged product).
Refunds
- How do refunds work?
Once we get your return and inspect the item, we’ll let you know if your refund is approved. If so, we’ll issue a refund to your original payment method within 7-10 business days.
- Will I get the full refund?
In some cases (e.g., items returned in less-than-original condition), we might offer a partial refund. Also, shipping fees are non-refundable, even if you received free shipping.
Exchanges
If you want to exchange your item for a different size or color, please contact us at [ thespoiledkollection@gmail.com ]. We’ll check if the item is available and help you with the process.
What if my item is damaged or incorrect?
We’re sorry if this happens! If you receive a damaged or incorrect item, please reach out to us **within 7 days** of receiving your order. Send us an email with a picture of the damaged item and your order number, and we’ll either send you a replacement or issue a full refund.
Sale Items
Sale items are **final sale** and can’t be returned, unless the item is defective or damaged when you receive it.
International Returns
For international returns, you’re responsible for return shipping costs, customs duties, and taxes. We recommend using a tracked shipping service to ensure your return gets back to us safely.
Returns
- Can I return an item?
Yes! If you’re not happy with your purchase, we accept returns on **unused, unworn** items in their **original condition** (with tags still attached and packaging intact). Just reach out to us within 14 days of receiving your order to start the return process.
- What can’t I return?
We can’t accept returns on worn, washed, or damaged items, sale items, gift cards, or customized products.
- How do I return something?
Simply email us at [ thespoiledkollection@gmail.com ] with your order number, the item(s) you’d like to return, and the reason for your return. We’ll send you instructions and a return address. Please note, you’re responsible for return shipping unless we made a mistake (e.g., wrong item or damaged product).
Refunds
- How do refunds work?
Once we get your return and inspect the item, we’ll let you know if your refund is approved. If so, we’ll issue a refund to your original payment method within 7-10 business days.
- Will I get the full refund?
In some cases (e.g., items returned in less-than-original condition), we might offer a partial refund. Also, shipping fees are non-refundable, even if you received free shipping.
Exchanges
If you want to exchange your item for a different size or color, please contact us at [ thespoiledkollection@gmail.com ]. We’ll check if the item is available and help you with the process.
What if my item is damaged or incorrect?
We’re sorry if this happens! If you receive a damaged or incorrect item, please reach out to us **within 7 days** of receiving your order. Send us an email with a picture of the damaged item and your order number, and we’ll either send you a replacement or issue a full refund.
Sale Items
Sale items are **final sale** and can’t be returned, unless the item is defective or damaged when you receive it.
International Returns
For international returns, you’re responsible for return shipping costs, customs duties, and taxes. We recommend using a tracked shipping service to ensure your return gets back to us safely.